What is telehealth (Phone and Online Counselling)? It allows you to talk to a counselor through a phone or video call rather than seeing them in person. 

Clients are now requesting counselling services that are delivered remotely.  This means they can access services from the comfort of their own homes, or while away from home at other locations. Life events, quarantine, family obligations, commuting and other factors can make it difficult to fit in a counselling session.  In response to this need, I offer clients from around the province the option to access counselling remotely.

  • Phone/Online Counselling is a flexible option that can allow scheduling ease when considering barriers such as childcare, transportation concerns, illnesses, or injuries.
  • In addition to weekday appointments, I also offer early evening appointments.

What equipment do I need for an appointment? You will need a laptop, tablet, or mobile phone and internet connection for online video appointments. I use Zoom to facilitate appointments.  Zoom is accessible on almost every device, including:  your phone (apple or android), tablet/iPad, laptop, or desktop. If you prefer chatting over the phone, then just a mobile phone or a landline. 

  • Try to find a quiet place wherever you are.

Are the online and telephone services confidential?  Yes, I am committed to protecting your privacy. There are a few exceptions, such as if we are concerned about your safety or the safety of someone else, this is highlighted in the Confidentiality Form and discussed in the first session.

Is phone and online as effective as in-person counselling? Yes, phone and online counselling services is shown to be just as effective as face-to-face counselling.

  • In addition, you can receive these services in the comfort of your own home.

Telehealth sounds strange, what if I’m not comfortable with it? For some people, it can be strange at first, however your counsellor will help you feel comfortable and become familiar with the process. Phone and online services can be a positive experience, as people may feel less self-conscious.

  • If you choose to have a consultation with me to learn more and find that phone or online counselling doesn’t feel right for you, that’s ok, we can look at alternative options and you’ll find some of these options on my Resource Page.


  • Research supports that video counselling is equally effective to that of in office or in person sessions
  • Helpful option when leaving the house increases anxiety
  • Convenience
  • Less arrangements necessary to attend appointments
  • Easy to access when travelling is difficult
  • Sense of anonymity
  • Access to counselling that may not previously have been available in your areas
  • Feeling that you are doing something positive and working toward your personal goals
  • Removing the stigma of attending a face-to-face counselling sessions Reducing fear, anxiety, and risks of exposure to viruses or other contagious illnesses


  • There are limitations and treatment of complex mental health concerns
  • Clients may have to verify if their insurance will cover them for online or telephone
  • Clients describe missing the feeling associated with the drive to the office location

You’ll find Zoom’s certifications, attestations, and standards here

Zoom’s Privacy Statement here

Security over Zoom